FAQs

When can I expect to receive my order?

Please allow up to 1-2 business days for production time prior to shipping your order.  Custom order can take more production time than our standard 1-2 business days.  We will confirm custom order time with you before your order is placed.

Please contact info@aanganofindia.com or click here if you have questions about production and shipping time.

 

How long will it take to ship my order?

We work to fulfill orders as quickly as possible. Orders will be fulfilled 9am-5pm Monday through Friday. Orders placed after 2pm on Friday will not be eligible for shipping until the following Monday. You can expect an automated email confirmation, including tracking information, once your order is shipped.

 

What shipping options do you provide for my order?

We work hard to keep our shipping rates reasonable while ensuring your items are delivered in the most efficient and reliable way possible.  We ship your orders via USPS, UPS, or FedEx.  Carrier option varies based on item and destination.  You can expect an automatic email with tracking details once your order is shipped. 

Domestic Rates:

We offer FREE Domestic Ground shipping on all orders within the Continental U.S.  We also provide two expedited shipping options based on item and destination:

Ground Shipping 3-5 Business Days FREE
2nd Day Air 2 Business Days Based on dimensional weight
Next Day Air 1 Business Day Based on dimensional weight

International Rates:

We love our international buyers.  We understand shipping cost ends up being a deal breaker between you and the dress you really love sometimes.  To make things easier for you, we're introducing flat rates:

Shipping to Canada $15 flat rate
Shipping outside of USA (excludes Canada) $20 flat rate

Please see our shipping options in your cart during checkout to reduce shipping time.

Brokerage, duties and taxes associated with international shipping apply solely to the customer and we assume no responsibility for issues with international shipping.

Please allow up to 3 weeks for international shipments to be delivered after your order has been processed.

Please contact info@aanganofindia.com or click here if you have questions Domestic or International shipping.

 

How can I change my order or shipping information on recently placed order?

If you need to update your order or shipping information, please email info@aanganofindia.com or click here with your order number and requested updates. If your order has not shipped, we will do our very best to accommodate all order update requests.

 

Can you ship my order as a gift?

If you would like to send your purchase as a gift, please add this into the notes section with your message. We will include a hand-written card with your message and ship your order with a gift receipt.

 

What size of clothing should I order?

We do include size specification for the clothing to help you make the right choice.  We do provide alteration option for an additional fee based on your request.  If you still have any questions or concern, please email info@aanganofindia.com or click here.

 

Can I request a custom order?

Please contact info@aanganofindia.com or click here with your custom request.  We’ll review your request and get back to you within 1-2 business days.

 

Did you contacted me to verify my order?

Aangan of India reserves the right to contact our customers regarding their order due to suspicion of fraud. We may ask you to help us verify your identity prior to processing or shipping your order. We take these steps to ensure the safety of our customers and our business - we appreciate your understanding!

 

Why was my order cancelled?

Aangan of India reserves the right to cancel any order. Although this is unlikely, due to shortage of materials or suspicion of fraud we may cancel your order. We will contact you immediately with an explanation if we need to cancel your order.

 

Why should I subscribe to your newsletter?

By subscribing to our newsletter, you’ll receive exclusive offers and exciting news on our products and services.  We do not spam our subscribers.  You can unsubscribe anytime so you have lots to gain and nothing to lose!

 

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